Privacy Policy for Sooper Buddy Rider

Effective Date: August 5, 2025
Company Name: Sooperbuddy
Email: Sooperbuddyksp@gmail.com
GST No.: 05FHYPS8113N1ZB
Owner Name: Shivam Singh
Address: Durga Colony, Near Kappas Mill, Uttarakhand, India

At Sooper Buddy Rider, we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile application.

1. Information We Collect

We collect the following types of personal information from riders:

  • Personal Information:
    • Name
    • Email
    • Phone Number
    • PAN Number
    • Address
  • Location Data:
    • Real-time location is collected continuously using foreground and background services when the rider is marked as Online using the toggle button on the app’s top bar.
    • Location is used for tracking the rider during deliveries.
  • Order-Related Data:
    • Riders can view customer order details, including:
      • Customer name
      • Contact number
      • Address
      • Order location
  • Usage Data:
    • Order history
    • Payout history
    • Payout request details
  • Device Permissions:
    • Location: Used for live tracking.
    • Notifications: To update riders about new orders, payouts, and other service-related events.
    • Background/Foreground Services: Used for real-time location updates even when the app is not actively in use.

2. How We Use Your Information

We use your data to:

  • Facilitate and manage delivery orders.
  • Track rider location for operational purposes.
  • Provide customer support and payout tracking.
  • Enhance the safety and accountability of the delivery process.
  • Comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share information with:

  • Customers, for order delivery purposes (name, contact, and location).
  • Legal authorities, if required by law.
  • Internal teams for monitoring and support.

4. Data Security

We take reasonable and appropriate measures to secure your personal data against unauthorized access, disclosure, or misuse.

5. Your Choices and Controls

  • You may go Offline using the toggle switch, which will stop location sharing.
  • You can request to delete your account and personal data by emailing us at Sooperbuddyksp@gmail.com.

6. Children’s Privacy

The app is intended for individuals 18 years and older. We do not knowingly collect data from children.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected within the app or via email notification.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Sooperbuddy
Email: Sooperbuddyksp@gmail.com
Owner: Shivam Singh
Address: Durga Colony, Near Kappas Mill, Uttarakhand, India