Effective Date: 09/12/2025
This Privacy Policy describes how Sooperbuddy (“Company,” “we,” “us,” or “our”), collects, uses, and discloses your information in connection with your use of the Sooperbuddy Customer App and Sooperbuddy Rider App (collectively, the “App” or “Services”).
1. Information We Collect
| Category | Data Collected | Purpose of Collection |
| Personal Identifiers | Name, Email Address, Phone Number, Billing Information (for payments). | Account creation, communication, transaction processing. |
| Order Data | Order details, delivery address, purchase history, payment method chosen. | Processing and fulfilling your delivery orders. |
| Customer App Location Data | Approximate location at the time of placing an order. | To determine service availability and deliver orders accurately. |
| Rider App Location Data | Precise, Real-Time Location Data (Background Service). | Essential for real-time order tracking, allocation of delivery jobs, and ensuring proper operation of the Rider App while the app is not in use. |
| Device Information | IP address, device model, operating system. | App optimization, security, and fraud prevention. |
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your orders, facilitate payment, and manage delivery logistics.
- Customer Support: To respond to your inquiries, complaints, and requests.
- Rider Management (Rider App): To enable real-time tracking, optimize routes, allocate delivery tasks, and ensure safety. We use location permission in the background to track delivery progress even when the app is closed or not in use, which is critical for the functioning of the delivery service.
- Improvement: To monitor usage, perform analysis, and improve our services and app features.
3. Sharing and Disclosure of Information
We may share your information with the following parties:
- Riders/Merchants: Sharing necessary data (like name, order details, and delivery location) to facilitate order fulfillment.
- Payment Gateway: Sharing payment information with our trusted third-party payment gateway partner for processing secure online transactions.
- Legal Authorities: When required by law or to protect our rights or the safety of others.
4. Payment Gateway
We partner with secure, reputable third-party payment gateways to process all online transactions. We do not store your full credit card or debit card details on our servers. All sensitive payment data is encrypted and handled directly by the payment gateway partner in compliance with industry security standards (PCI-DSS).
5. Play Store Compliance (for Both Apps)
- Customer App: We collect location information primarily for service availability and accurate delivery. This data is only used when the user actively places an order.
- Rider App: The app uses background location access (via a background service) to provide essential services, including:
- Real-time tracking of the rider during an active delivery.
- Assigning new delivery jobs based on the rider’s current location, even when the app is not actively open.
- This background location use is clearly disclosed to riders and requires explicit permission.
6. Security
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
7. Your Consent
By using our Apps and Services, you consent to the collection and use of information as outlined in this Privacy Policy.
8. Changes to This Policy
We reserve the right to update this policy at any time. We will notify you of significant changes by posting the new policy on this page or through the App.